Due to recent problems we have encountered with some pharmacies, we have changed our prescription refill policy. Due to possible errors, we are no longer allowing pharmacies to request additional refills from us when the prescription runs out. We feel the best way to make sure you are getting the medicine you are supposed to get is if you ask us for it. If your prescription has NO refills on it, you will need to contact our office for approval of more refills to be sent to your pharmacy.
This only applies to prescriptions with NO REFILLS. If your bottle says you have 2 refills, you can call your pharmacy to get the refills until there are none left.
When your bottle says “0” Refills, you should contact our office for the approval of additional refills. In the past, the pharmacy would contact us for you, but this communication has not worked well. To contact us, the easiest way is to USE YOUR PATIENT PORTAL! Or call us at 574-936-7777 option 2 and leave us a detailed message with the drug name, dosage, exactly how you are taking it, and your pharmacy-please remember to leave your name and phone number.
We purposely limit the number of refills on prescriptions so we can monitor your care better. In most cases, we want you to continue your medication and do not want you to go without medicine. However, many medicines need to be monitored closely and we feel we can do this better by having your provider reevaluate you every few months to see whether you should stay on the medicine. We can then contact you if you need blood work or are due for a follow-up appointment.
We think this is going to make the refill process run more smoothly for everyone.