Welcome! We are excited to offer the Patient Portal for online access to your “chart.” In order to help you make the most of your portal, below are a few tips and information.
The Patient Portal is a secure online access to your “chart” in our office. Due to privacy issues we ask that you come into the office to fill out a patient portal registration form you will need to provide an email address, because we will email you a username and password to login. Whenever something is posted to your portal, like results, or a message, you will receive a simple email prompting you to go check your portal. No health information is relayed in this email. You must have a username and password to access the site.
Patient Portal Registration Form (you can print this form and bring to the office along with a picture I.D.)
Use the patient portal specifically for the person/patient you have a question or request on. These messages are entered directly into the patient’s chart, so it is important that a parent not use their own portal for a question on a child, or vice versa. You can sign up your whole family under one email address for notification, but then each family member will need to have their own username and password. Parents will have access to change their children’s passwords unless specifically requested to remain private by the child. Confidentiality is important, and any patient has the right to keep their health information private, even from parents.
Who knows my password? Only you know your password after you change your temporary password. Our system does not keep passwords listed except for the brief second we enter your temporary for you. It is then instantly erased. If you forget your temporary password, we have to generate a new temporary password for you. You can change your password as many times as you would like, but we do not have records of it. If you forget your password, you can create a new one online or call us and we can enter a new temporary password for you.
Locked Out: If you try a wrong username or password too many times, it will “Lock” your portal. You must call us to unlock your portal and provide a new temporary password.
Messages: If your doctor or nurse sends you a message through the portal, the message notification email is immediately sent to you prompting you to login and see what we sent you. If you send a message in through the portal, it goes in an electronic file and then it is directed to the appropriate person depending on the message. This is preferred over calling in for many reasons.
Appointment Reminders: Up to three days in advance, you will receive an email notice reminding you about your upcoming appointment. If this is inaccurate, or you need to change your appointment, please send us a message.
Alerts: We have a way in our system to flag patients when we think they are due for something. Mammograms yearly, Pneumonia shot when you turn 65, Colonoscopy every 10 years, etc. So, if you see an alert, it simply means we think you may be due to have this checked. Send us a
message asking your doctor to review your chart and determine if you are due for this test.
De-activate Portal Account: If at anytime after signing up for the portal you decide that you would rather communicate by phone or US Mail, let us know and we will de-activate your portal account.
Additional FAQ (frequently asked questions)